Terms & Conditions

By accessing this website you agree to be bound by its Terms and Conditions, disclaimers and limitations of liability. 4Site Retail Services reserves the right to amend the website Terms and Conditions, disclaimers and limitations of liability without providing notice to you.
When you placing an order with 4Site Retail Services you agree to provide us with current, complete and correct information so that your order can be processed. By placing an order you the purchaser agree to abide by the terms and conditions as listed.
If you do not receive an e-mail confirmation from 4Site Retail Services then your order has not been processed.
All products in the website are priced in Australian Dollars and are excluding GST which is 10% added at the time of the purchase.
Prices of goods displayed on the website are current at the time of display. These prices are subject to change without notice.
When placing an order some items may not be available immediately. 4Site Retail Services will contact the customer within 48 hours to confirm delivery time and stock availability. Waiting time for goods can vary from 1-2 days to up to 8 weeks in some cases.
4Site Retail Services will always attempt to be as accurate as possible with pictures, descriptions and pricing of products. However in the interests of product development some products may vary slightly from what is shown.
4Site Retail Services does not warrant that a product is available or suitable for your needs. It is a customers sole responsibility to decide the suitability of a product for their purposes. By accessing this website you agree that 4Site Retail Services retains no liability for availability or suitability for your purposes.
Goods will not be shipped until full payment including freight charges has been received and the payment has been cleared by our bank. If paying by credit card only one card will be accepted. Multiple cards used to pay for one order will not be accepted. 4Site Retail Services must be satisfied with the validity of the order before shipping will occur.
40% deposit is required when placing an order with 4Site Retail Services if goods are not in stock and are to be specially ordered in.
Cancellation for orders that are being specially made can only be accepted if the items have not commenced manufacture. If the order is already under manufacture it cannot be cancelled and payment is required in full. Should the customer refuse to pay for the goods, any deposits paid will be forfeited as there is no return on custom made goods.
If any item is a stock item and the purchaser wishes to cancel, at least 3 days notice must be given before shipping. Orders will not be accepted for cancellation on the day of shipping or if the carrier has already collected the order. Under these circumstances the purchaser is still liable to take the goods and payment in full is expected.
Goods being returned for credit must be arranged in advance with 4Site Retail Services and shipped to the nominated address at the purchasers expense. Should a customer change their mind and wish to return goods, a refund will not be given but a credit note will be issued. All goods returned are subject to our standard 25% restocking fee. Goods must be returned as they were sent out, in their original packaging, with warranty cards and manuals if appropriate and cannot have been used in any way. Failure to observe these conditions will mean the goods will not be accepted for return and no credit will be issued.
It is at 4Site Retail Services's total discretion as to whether goods can be returned for credit. Please note that there are no refunds. If goods are accepted for return a credit note only will be issued.
Goods arranged for delivery by 4Site Retail Services on behalf of the customer are deemed to be made to the kerbside or street level of the address supplied by the customer unless previously advised by the customer. Should stairs or upper levels be involved that 4Site Retail Services has not been advised of, then the carrier may not be correctly equipped and may refuse delivery. It is the responsibility of the customer to advise 4Site Retail Services of all details regarding delivery and access. Failure to do so may mean that further freight charges may be incurred which are the responsibility of the customer. Should the customer not be at the address to receive the delivery and that causes the carrier to have to return a 2nd time this may also incur a charge. These additional charges will be charged to the credit card supplied at the time of the purchase.
All dates supplied for delivery of goods are approximate only. We will always guarantee to do our best to get the goods shipped to you on the dates we specified but we are not responsible for delays created by 3rd parties.
We cannot promise that goods will be delivered on a certain day at a certain time as this brings in transportation issues that we have no control over.
If an item is received damaged or faulty you must contact 4Site Retail Services immediately by phone, fax or email. Provide your name and address, phone details, Invoice number and what the problem is with the item you received. Con notes from the carrier must also be kept as we may have to consult with them or the supplier regarding damage. We may even require you to forward photos so an assessment can be made of the damage.
All goods are covered by the manufacturers standard warranty which will differ depending on the type of product. Not all equipment warranties are onsite. The rule of thumb is that most small appliances are back to base warranties although this doesn’t apply to some brands. If you have any questions about warranty please contact 4Site Retail Services by phone or e-mail at office@4siteretail.com.au. Please note that warranties can be voided if the item is tampered with or repaired by a 3rd party without the written permission of the manufacturer. Should the item be wired or plumbed incorrectly by a tradesman on installation this also will void the warranty. By ordering from the website the customer accepts that 4Site Retail Services is not liable should this happen.
4Site Retail Services reserves the right to cancel, at any time before delivery and for whatever reason, an Order that it has previously accepted. 4Site Retail Services may do this for example, but without limitation, where:

(a) 4Site Retail Services’s suppliers are unable to supply Goods that they have previously promised to supply;

(b) an event beyond 4Site Retail Services’s control, such as storm, fire, flood, earthquake, terrorism, power failure, war, strike or failure of computer systems, means that 4Site Retail Services is unable to supply the Goods within a reasonable time;

(c) Goods ordered were subject to an error on the Website, for example, in relation to a description, price or image, which was not discovered prior to the Order being accepted;

PRIVACY POLICY

4Site Retail Services will only collect personal information from you with your prior knowledge and consent. You can browse our website without disclosing personal information.

This privacy policy sets out how 4Site Retail Services uses and protects any information that you give 4Site Retail Services when you use this website. 4Site Retail Services is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. 4Site Retail Services may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

Computer information

Our service provider makes a record of your visit and logs the following information, for statistical purposes, for each page accessed the –

IP (Internet Protocol) address of the machine which has accessed it;
date and time of your visit to the site;
pages accessed and documents downloaded;
previous site visited; and
type of browser and operating system you have used.

No attempt will be made to identify users or their browsing activities except, in the unlikely event of an investigation, where a law enforcement agency may exercise a warrant to inspect the service provider’s logs.

Data storage and disclosure

Information collected is stored in an appropriately secure format and held by 4Site Retail Services for archival purposes. When the information is no longer required for the purposes for which it was collected it is deleted.

The data is used by 4Site Retail Services website software, and by staff involved in 4Site Retail Services operations, only for:

website and system administration, including monitoring to prevent security breaches;
customisation of the website to user needs; and
evaluation, research and development.

Cookies

To successfully order on this website you need Cookies enabled in your web browser. The Cookie maintains your order whilst you are on this web site and will be discarded once you leave this website.

4Site Retail Services e-mail newsletter is used to notify subscribers of special events or offers. Individuals must register as subscribers for this service and your details will only be known to 4Site Retail Services staff and will be disclosed to a third party only in circumstances in which such disclosure is legally authorised, such as in the investigation of a criminal offence and in compliance with a search warrant or subpoena.

Further Information

If you have any further questions regarding 4Site Retail Services privacy statement or how we handle your information please e-mail office@4siteretail.com.au.

What we collect

We may collect the following information:

name
contact information including email address
demographic information such as postcode, preferences and interests
other information relevant to customer surveys and/or offers

For the exhaustive list of cookies we collect see the List of cookies we collect section.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at office@4siteretail.com.au.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.